How can you make an impact?

As a Senior Site Reliability Engineer, you will build and support highly available, fast, and cost-efficient systems in support of our mission to reimagine learning for students and teachers worldwide. The systems you help support will be used across K-12, Higher Ed and Professional segments. Millions of students rely on these apps and services each day to achieve their educational goals.

What can you expect from this position?

• Participate in initiatives involving system design and provisioning, reliability, observability and monitoring, self-service tool development, cost optimization, incident response, chaos engineering and build and release
• Hands-on design, analysis, development and troubleshooting of large-scale distributed systems
• Build tools and automation to eliminate repetitive tasks, minimize downtime, achieve human free operations, and provide self-service solutions to product development teams
• Work to improve the observability and monitoring of our systems. Proactively monitor capacity, performance, and cost metrics to ensure quality and identify opportunities for improvement
• Share an on-call rotation with your team where you will respond to incidents, lead triage efforts, and conduct blameless postmortems
• Partner with engineering, security, and product teams to keep our services reliable, available, fast, and cost efficient
• Be a champion of the customer’s voice and ensure our solutions are built with customer empathy at the forefront
• Promote SRE best practices within your team to ensure quality, stability, performance, resiliency, and maintainability of your solutions
• Explore new technologies and solutions to push our capabilities forward

What can you bring to the role?

• 5+ years combined experience as a Software Engineer, Site Reliability Engineer or DevOps Engineer
• Proven technical abilities in the areas of reliability, monitoring, self-service tool development, incident response, and build and release
• Experience in one of these languages: Python, Go or Java. Prior software development experience preferred
• Strong experience with Linux environments
• Demonstrated expertise designing, building, and triaging highly scaled production infrastructure in AWS
• Experience with infrastructure automation technologies like Terraform
• Experience in container/container-fleet-orchestration technologies like AWS ECS or EKS
• Approach your job with an automation and software engineering mindset
• Passion for uptime, observability, and full stack monitoring
• Experience participating in a team’s 24x7 incident response efforts
• Experience building ci/cd pipelines that are fast, informative, drive quality and achieve zero downtime releases
• Ability to work across functional and domain boundaries to improve system reliability and deliver solutions on time and with quality

++Common Technologies In Our Ecosystem Include++

• Java, Go, Node, PHP
• DataBricks experience would be ideal
• Linux-based, some Windows
• Apache Web, Nginx, IIS, Apache Tomcat, Jetty
• Docker, AWS ECS, AWS EKS, and home-grown Kubernetes
• ELB, CloudFront, S3, EC2s, RDS, IAM, SQS, SES, SNS, Lambda, API Gateway, Kinesis, Lambda, ElasticCache, ElasticSearch, SSM, Control Tower, and much more
• MySQL, Oracle, PostgreSQL, SQL Server
• Artifactory, GitHub Enterprise, CircleCI, Jenkins, GitHub Actions, SonarQube, Jfrog X-Ray, Control Tower
• Terraform (preferred), CloudFormation
• Packer, Puppet, Ansible
• New Relic, CloudWatch, PagerDuty

As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.