EXPECTED COMPETENCIES

• Friendly, professional, and exceptional communications skills
• Effective verbal and written communication skills with the proven ability to function effectively and tactfully with multiple departments and personnel.
• Ability to interact professionally with a diverse group of teammates including developers, product owners, and subject matter experts.
• Advanced skills in managing high-profile customer relationships and expectations.
• Positive demeanor and effective customer service skills.
• Agile and Waterfall methodology adept.
• Ability to adapt to changing environments
• Clear diction and knowledge of the English language, both written and verbal.
• Self-directed accountability and reliability.
• Sufficient organization and time management skills to meet deadlines and work within resource constraints.
• Cultural competence

ESSENTIAL FUNCTIONS

• Maintains documents such as: lessons learned, status trackers, and milestone list.
• Engages directly with high-level customers and stakeholders to communicate progress and status.
• Prepares project, including status reports and meeting minutes
• Coordinates with cross-functional teams, ensuring alignment and collaboration across various departments.
• Monitors and reports on initiative performance, providing insights and recommendations for improvements.
• Communicates accurate and timely accomplishments and overall health to stakeholders via required measures and methods (such as status reports, metrics, checkpoints, portfolio reports, and scorecards).
• Coordinates and tracks status
• Adapts quickly to frequent process changes and improvements.
• Is reliable and engaged
• Attends all department, team, and company meetings as required.

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Additional Notes:

• Skill level: junior or intermediate
• Soft skills prioritized over technical
• They will be taking/making reports, documentation, action items, and working with Point of Contact (PoC) to get clarity and consensus from about 3 teams and report on those outwards to the stakeholder.
• Identifying exactly what they are looking for.
• Working on ways to bring those together and being diligent on maintaining those.
• Currently Point of Contact is being bogged down with these request and the ideal candidate will be able to listen closely and be delegated the work so her time can be freed up to work on other items.
• Documentation is key, light scoping.
• Eastern Timezone Hours to match Stakeholder time.
• Be very adaptable. The stakeholder will want things done a very specific way or push back a lot, so the person should be able to not let that bother them and find ways to adjust/refine the data in a way that will make PoC/Stakeholder happy and continue to work from the same page.
• Output should help the organization have confidence in the metrics rather than doubt it's accurate.

Interview process: 2 step interview

1. First round with Point of Contact
2. Second with main stakeholder